Police Scotland are pleased to announce the launch of their long awaited Victim Survivor Feedback Form, to allow victims and survivors of domestic abuse, rape and other sexual crime to feedback directly on the service they provided. This will help the police understand what they are getting right and what they could do better.

"Police Scotland values feedback from people we engage with in Scotland’s diverse communities. We are committed to ensuring our services are high quality and meet the public’s expectations. One of the ways we do this is by facilitating regular user experience feedback. These help us understand what we are getting right, and what we could do better. We want to improve how we respond from the first point of contact. We want to be compassionate, to listen, to signpost victims to help, and to ensure victims are kept informed from the moment they report an incident."

The feedback form will be accessible from the home page of Police Scotland’s website, or by clicking this hyperlink:


BSL and Easy Read formats will be published soon.

The feedback provided is entirely anonymous and data, such as IP addresses, won’t be collected.

In launching Victim Survivor Feedback, Detective Chief Superintendent Sam Faulds, Head of Public Protection said: 

“We want victims to have the confidence to come forward and report what’s happening or happened to them. Providing feedback about how we’ve handled reported incidents, how we’ve interacted with victims and made them feel, will help us to get better. As the form is completely anonymous we want victim survivors to give us their views about where they feel we could improve our service. By telling us, we can then drive change which will lead to providing a better service."

She asks victims and survivors to, “please consider completing the form and give us your thoughts.”